Privacy Policy

Introduction and Applicability

wing bd is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the wing bd website (wingbd.cam) and all related services.

By using our services, you agree to the terms described in this Policy. This Policy must be read together with our Terms and Conditions, as both documents together form the complete legal framework governing use of our services.

If you do not agree with any term of this Policy, please refrain from using our services. This Policy has been drawn up in accordance with applicable laws and data protection regulations of Bangladesh.

Data Collection

wing bd collects two types of information from users — information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID number or details from other identity documents (for verification purposes)
• bKash, Nagad, or Rocket mobile banking account number (for transactions)
• Information you provide when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and device model
• Platform activity logs — login times, gaming history, transaction details
• Browsing information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Limited information about you may be received from trusted third parties for the purpose of identity verification or fraud prevention. Such data collection is always conducted within the limits of this Policy.

Purpose of Data Use

wing bd uses your information only for specific and legitimate purposes. The purposes are set out in detail below:

3.1 Account Management and Service Delivery

• Managing account registration, verification, and login processes
• Processing deposit and withdrawal transactions
• Providing bonuses and VIP rewards
• Keeping gaming and betting services running

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying suspicious transactions
• Detecting multiple accounts or fraudulent activity
• Complying with anti-money laundering regulations

3.3 Communication and Support

• Providing customer support — via 24/7 live chat and email
• Sending important service-related notifications
• Informing users about changes to the Policy

3.4 Service Improvement

wing bd continuously improves its platform by analysing user experience. Data collected for this purpose is always analysed anonymously — no attempt is made to identify any individual.

Data Storage and Security

wing bd applies industry-standard technology and practices to protect your information.

4.1 Encryption and SSL Protection

All data on our platform is encrypted using SSL (Secure Sockets Layer) technology. This ensures that no unauthorised party can read or alter data while it is being transmitted.

4.2 Retention Period

Your information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a limited period for legal obligations, fraud investigations, or dispute resolution.

4.3 Access Control

Among wing bd's staff, only those who require access to carry out their responsibilities can access your information. All staff are bound by strict confidentiality agreements.

Sharing Information with Third Parties

wing bd does not sell or rent your personal information. Information is shared with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners are required to act under our instructions and may not use the information for their own purposes.

5.2 Legal Obligations

Where disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, wing bd will act accordingly.

5.3 Business Transfer

In the event of a business merger or change of ownership, user information may be transferred. In such circumstances, the new owner will be required to comply with the terms of this Policy and users will be notified in advance.

Cookie Policy

Cookies are small text files stored on your device. wing bd uses cookies for various purposes:

6.1 Essential Cookies

Without these, the platform cannot function properly. These cookies are essential for maintaining login sessions, security verification, and payment processing. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences — such as language selection and display settings — making your experience more convenient on future visits.

6.3 Analytics Cookies

These cookies are used to analyse platform usage statistics. The information collected remains anonymous and is used to improve service quality.

You can manage cookies by changing your browser settings. However, disabling some cookies may limit certain features of the platform.

User Rights

Every wing bd user has the following rights regarding their personal information:

7.1 Right to Know

You can find out at any time what information wing bd holds about you and how it is being used. Contact customer support to make this request.

7.2 Right to Correction

If any information in your profile is incorrect, you have the right to have it corrected. This can be done through your account settings or with the help of the support team.

7.3 Right to Deletion

If you request account closure, steps will be taken to delete your personal information; however, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

If you no longer wish to receive marketing communications, you can withdraw that consent at any time. Communications necessary for service operations will continue.

To learn more about your rights regarding responsible gaming, visit our Responsible Gaming section — there you will also find information on self-exclusion and spending limits.

Protection of Minors

All wing bd services are for users aged 21 and above only. Minors are strictly prohibited from opening an account or using the services.

Age is verified during registration and identity documents may be requested if there is any doubt. If a minor's account is identified, it is closed immediately and the associated information is securely deleted.

Policy Changes

wing bd reserves the right to amend this Privacy Policy when necessary. In the case of significant changes, users will be notified via their registered email or through the platform.

Continued use of the services after any changes will be taken as your agreement to the revised Policy. It is therefore recommended that you review this page regularly.

For any questions about the overall terms of our services, visit our FAQ section — there you will find detailed answers to common questions.

Contact

If you have any questions, complaints, or requests to correct information regarding this Privacy Policy, please contact us through any of the following channels: